Frequently Asked Questions


Can I SHOP IN THE FARM STORE IF I'M NOT A CSA MEMBER?

宝贝你下面的水儿真甜Of course!  Guests are welcome in the farm store anytime between 10AM - 6PM, seven days a week.  Fresh meat comes in on most Fridays.


Yes! The farm is open to the public 7 days a week from 10AM - 6PM. If you are not a CSA member there is a $10 parking fee that is validated with a $10 purchase in our farm store. We welcome you to come picnic, fish, or see the animals.

Can I access the farm If I’m not a csa member?


Our items have an average unit weight, but due to the fact that we use the whole animal, not all cuts are uniform. The average weight and price of each item is found in the item description. When ordering via the web store, you are ordering per unit, when we pack the items we weigh them and adjust the price. This means if something is listed on the webstore as $11 that is the price per pound, if that item weighs 2 pounds your final price would be $22. We know it is confusing! Call us or email us with questions.

宝贝你下面的水儿真甜Does the recipe call for a certain weight? E-mail or call Customer Support and we’ll build your order for you, if we have what you need in stock we are happy to make a note of special request. Farmhouse@tarafirmafarms.com or 707-765-1202

how do your prices work?

Why is my bill higher than what shows in my cart?


宝贝你下面的水儿真甜To have more predictable income, and be able to keep offering the best price, the shares are all designed to be automatic. You also get your 10% discount by agreeing to order on a regular basis. Having a default order allows us to send you items even when you are too busy to place an order before the cut off time. You can provide a default, or we will send the last order placed. Just like with our flat rate shares you can put a vacation or service hold on your account anytime by emailing us farmhouse@tarafirmafarms.com, or calling 707-765-1202.

WHY DO I HAVE TO HAVE A CUSTOM SHARE DEFAULT Order?


We can usually add to or change your orders up until mid day the day before your order comes. Just email us farmhouse@tarafirmafarms.com or call 707-765-1202. We are happy to make adjustments for you!

I missed my order cut off time, can I still change/add to my order?


We charge a one-time $20 enrollment fee to join our CSA. If you ever take a break from the service, we can simply reactivate the account when you are ready to receive orders again.

What is this $20 fee?


My Freezer is full, or I am going on vacation! How do I Skip a Delivery?

宝贝你下面的水儿真甜We have no contract and commitment. To hold service, simply send us an email at least 24 hours before the next scheduled delivery. If its more long-term, we’ll set a bag pick up to get any of our reusable freezer bags.


Moving is stressful. Just let us know the move dates, and the new address. if you are still in Bay Area, we will get you on the best route for the new address for the next scheduled delivery.

I’m moving! What do I do!


WHAT DOES PASTURE RAISED MEAN?

The word pasture conjures images of green, rolling hills where animals graze.  Pasture raised to us quite literally means raised out in the fresh air, grass, and sunshine.  Living on pasture - cows, pigs or chickens - lowers stress, offers the optimal conditions for happy animals, and fulfills our duty to the treat land and the animals we raise with the utmost dignity and respect.


Our pigs eat over 10,000 lbs of waste food each month. This is GMO-free food that is not fit for human consumption and would normally go to the landfill.

Our beef is 100% Grass-fed, from start to finish.

宝贝你下面的水儿真甜Our egg laying hens eat organic chicken feed that contains organic corn and soy. Our meat birds have a diet of GMO-free feed that may contain glyphosate-free corn or soy. All animals are pasture raised.

What kind of food do your animals eat?


Our cows and pigs are processed at Marin Sun Farms in Petaluma, ten minutes from the farm.  This allows for a short, low stress transfer.  Our animals are then sent to Sonoma County Meat Company in Santa Rosa for complete butchering to our specifications.  These facilities are recognized as humane, clean, and skilled in processing high quality, pasture raised meats.  We have long standing relationships with these businesses and partners and participate in the process from start to finish to ensure quality for our CSA and family.

Where DO YOU PROCESS AND BUTCHER YOUR ANIMALS?


TERMS AND CONDITIONS


Cancellations

宝贝你下面的水儿真甜In order to cancel your account, please contact a TFF staff member at farmhouse@tarafirmafarms.com or (707) 765-1202, no less than 48 hours prior to your delivery.  

Drop Site/FARM PICKUP

In the event that you are unable to pickup your order during the specific pickup window, you must contact the drop host directly to make pickup arrangements. Members will still be charged for missed pick up. Frequent missed pick ups and you will be asked to switch to home delivery.

All Farm pick up orders must be picked up within 5 business days.

If you find you are not receiving email alerts, please contact customer service farmhouse@tarafirmafarms.com or (707) 765-1202.

HOME DELIVERY

Deliveries will be made at scheduled time frames utilizing delivery instructions provided by our members.  TFF is not responsible for theft or damage of any kind.    

 
There will be a delivery fee associated with each delivery that is made.

If you experience an error in your order, contact Member Support immediately.. farmhouse@tarafirmafarms.com or (707) 765-1202
 

Vacation Holds

In order to temporarily suspend deliveries, please contact a TFF staff member at farmhouse@tarafirmafarms.com or (707) 765-1202, no less than 48 hours prior to your delivery

 

BILLING

宝贝你下面的水儿真甜For continuous service, Tara Firma Farms (TFF) will keep a credit card or payment on file.  This method of payment will be utilized for food that is delivered and any associated delivery costs.  


If there is an outstanding balance that has not been paid within 5 business days, your account will be placed on a permanent hold until payment is received.


All members to submit a $20 Enrollment Fee at the time of enrollment.


Food ordered that is out of stock will not be charged to your account. 

Farm Rules

Farm Hours

10 am - 6 pm, 7 days a week.

• All Guests must check in at the Farm Shop.

• Parking for Non-CSA members is $10, validated with purchases of $10 or more.

宝贝你下面的水儿真甜Do not enter animal enclosures.

宝贝你下面的水儿真甜• Members are responsible for their guests.  Please treat our property with respect.

宝贝你下面的水儿真甜• Dogs must remain on leash.

• All Fishing is Catch & Release, no live bait, barbless hooks.

• All minors must be accompanied by an adult.

• In the event that a member or one of their guests damages TFF property, of any kind, please report damage to a TFF staff member immediately.  

• Members and their guests understand that visiting Tara Firma Farms risk serious and/or fatal injury.

• Tara Firma Farms is a NO-FLY-ZONE. No Drones.